Annual Report
Our mission
INCLUDEnyc fosters positive futures and enhances the quality of life for young people with any disability from birth to age 26 and their families in New York City. We create access to educational, employment, and independent living opportunities for young people, and advocate with families for meaningful inclusion in the broader community. 
A message to our Friends
Welcome to our community!
INCLUDEnyc was born from a desire to create a community based on the principles of love, equity, and inclusion. Three mothers of children with disabilities who had spent years compiling resources on special education and disability services wanted to share those resources with others. That work continues today, based on the same principles that motivated our founders decades ago.

The spirit of that community can be seen in myriad ways throughout INCLUDEnyc. It is reflected in the breadth and diversity of families we serve across New York City, and in our staff and board—more than half of whom are the parent or sibling of a person with a disability or have a disability themselves. We are proud to be a trusted source that families can turn to at any time so that no one has to navigate complex service systems or advocate for themselves alone. 

Our robust network of partnerships throughout the city helps expand our reach and bring INCLUDEnyc’s vital programs directly to neighborhoods where families live. These are programs created with young people and families, and are in direct response to the needs we hear from them and professionals in the community every day. 

Although this report covers activities in 2019, it is being written in the midst of the 2020 Coronavirus pandemic. Thanks to the support we receive from friends and supporters like you, INCLUDEnyc is maintaining, modifying, and even expanding our programming to meet the newly pressing needs of families. We are proud of our organization’s ability to adapt during this crisis and look forward to telling you more about our responsive, innovative programs during this extraordinary time in next year’s Annual Report.

Ultimately, our community is YOU and people like you who make all of this possible. You ensure that we have the resources we need to succeed and create bright futures for youth with disabilities. Together, we will build a more inclusive city for everyone.

Thank you for supporting INCLUDEnyc and our community!
Ellen Miller-Wachtel
Board Chair             

Barbara A. Glassman
Executive Director
Top HELP LINE topics
Special Education Process 
IEP Compliance and Meeting Prep 
School Placement
 Evaluation Process 
Camp Referral 
Navigating Systems
Top WORKSHOP topics
Understanding Your Child’s IEP  
Advocacy Skills for Parents  
Introduction to Transition Planning  
Insider’s Guide to Kindergarten  
Parenting a Young Child with a Disability  
Busing and Specialized Transportation  
165 Manhattan
50  Brooklyn
94 Bronx
51 Queens
20 Staten Island
Community is CONFIDENCE
Advocacy begins with knowledge and confidence. With these, anything is possible.​​​​​​​
For nearly four decades, building personal confidence and self-esteem has been an intentional goal of INCLUDEnyc programming. We help young people and parents develop the skills they need to make informed decisions and advocate for themselves or their children. Whether it is a workshop or direct assistance from our Help Line, INCLUDEnyc programs lead to greater knowledge, abilities, and self-assurance. 

Maria is a Spanish-speaking mother who has two children with disabilities. Her daughter, Tatyana, attended a public school that did not meet her special education needs. Tatyana’s Individualized Education Program (IEP) was written in English, impossible for Maria to comprehend it. She felt helpless and didn’t know where to turn. Then Maria attended our “Understanding Your Child’s IEP” workshop in Spanish. An INCLUDEnyc educator spoke to Maria about services that would ensure Tatyana received the support she needed. With the confidence and knowledge gained from our workshop—and additional assistance from the INCLUDEnyc Help Line—Maria pursued special education mediation and advocated for her daughter’s school placement. “Success is possible,” Maria said. “Call INCLUDEnyc. They will give the support you need, and make you feel positive about the future.”

Community is INCLUSION
We believe young people with disabilities must be included in all aspects of school, career, and community.
INCLUDEnyc’s work is built on a foundation of inclusion and equity. We partner with schools, community organizations, service providers, and government agencies that represent every facet of our city. To ensure accessibility for everyone, all INCLUDEnyc programs are free, and offered in English and Spanish, as well as hundreds of other languages when needed.

Seven-year-old Theo, who is autistic and has ADHD, feels different from most kids and tries to fit into a world that often ignores his needs. When Theo went with his mother, Sarah, to the INCLUDEnyc Fair, the city’s largest resource fair of program providers for young people with disabilities, he was thrilled to see the word “autism” everywhere. “Theo was so excited to be surrounded by other kids with visible and invisible disabilities,” Sarah said. Theo not only found an after school program that was the right fit for him, but he also went home and made a list of the summer programs he liked. As Sarah explained, “He was proud to see himself represented, and be a part of a community that accepts him.”  ​​​​​​​

Community is POWER​​​​​​​
Knowledge is power and with that power you can change your world.
INCLUDEnyc understands that the most powerful advocates for young people with disabilities are parents and the youth themselves. Our programs, like Project Possibility, help young adults set college and career goals while developing self-advocacy and life skills. Young people learn how to amplify their voices, and when their voices are heard the result is a stronger community for everyone.​​​​​​​

Rosa lost her hearing at a young age. Her early days at a school for the deaf were challenging, but Rosa was determined to succeed and learn sign language. She adjusted with the help of her teachers, though her family was struggling to learn English and sign language at the same time. Meanwhile, Rosa dreamed of attending college and needed support to navigate the application process. In our Project Possibility program, Rosa worked with an INCLUDEnyc educator to explore college options, apply for financial aid, and secure scholarship support. Today, Rosa attends college where she pursues her passion for design, a creative expression she shares with her classmates. As Rosa proudly explains, “It was a long road to college, but I wouldn’t change a thing. I love signing and deaf culture. I have power—deaf power.”​​​​​​​

Community is 
Our Impact
A Child’s Earliest Years
“I was unsure about how to take the first step of getting my child evaluated and INCLUDEnyc was able to tell me step by step about how to go about the process correctly.”
-INCLUDEnyc parent

Need: Early Intervention
High quality early intervention services to address developmental delays can change a child’s trajectory and improve outcomes for children, families, and communities. 1

Impact: Confidence
95% of respondents said they felt more confident in advocating for their child after speaking to an INCLUDEnyc educator.
Family Engagement
“INCLUDEnyc is an invaluable resource that serves all people equally. It is a life changer for parents, no matter what their income or education level. It should be duplicated across the country to help more people.”
-INCLUDEnyc parent

Need: Improved Student Achievement
Student achievement, including attendance, grades, behavior, and social skills, is improved when schools and programs engage families in their child’s education. 2

Impact: Knowledge and Skills
98% of respondents said they increased their knowledge and/or skills, and left with information they will use to  support their child’s development, after attending an INCLUDEnyc workshop.
Success in College
“INCLUDEnyc's High School Launch program is a really important opportunity for students to feel empowered by their Individualized Education Programs (IEPs). They are able to understand their disability, learn how to self-advocate, and prepare for life after high school.”
-INCLUDEnyc school partner

Need: Postsecondary Support
43% of postsecondary students with disabilities who did not receive accommodations or supports in college said it would have helped their education to have received them. 3

Impact: Self-Advocacy
98% of students in INCLUDEnyc’s High School Launch program made gains in the social and emotional skills that help them advocate for themselves and 68% know the accommodations and supports they need to be successful.
“INCLUDEnyc helped me get my first job. Now, I can work and save for the future. I’m more independent than ever.”
-INCLUDEnyc Project Possibility youth

Need: Employment
Only 35% of working-age people with disabilities are employed in NYC. Those who were employed earned 20% less than nondisabled workers, and were more than twice as likely as nondisabled people to live in poverty. 4

Impact: Career Path
95% of Project Possibility youth started a postsecondary program, after completing high school or an equivalency, that leads to a career.
1  The Importance of Early Intervention for Infants and Toddlers with Disabilities and Their Families, The National Early Childhood Technical Assistance Center, July 2011
2 A New Wave of Evidence: The Impact of School, Family, and Community Connections on Student Achievement, Anne T. Henderson, Karen L. Mapp, 2002
3  National Longitudinal Transition Study 2 (NLTS2), National Center for Special Education Research, U.S. Department of Education, 2009
4  Employment Trends for People with Disabilities in New York City, Office of the New York State Comptroller, October 2019
Parent & Family Engagement
Help Line delivers personalized direct assistance to parents, caregivers, and professionals in English and Spanish, with interpretation available in other languages, on any disability-related topic. 

Community Support offers in-depth one-to-one sessions with staff members in neighborhoods throughout New York City.

Workshops and Trainings instruct parents, family members, professionals, and young people on topics that cover early childhood, school-age, and transition-age issues. Individuals may attend in-person or learn remotely through our interactive live streams with experts in the disability community.  

Multilingual Information provides useful tools and resources through a variety of materials, including videos, tip sheets, and contact sheets, as well as English and Spanish-language websites.

Digital Media bring the most current disability news, services, and events to tens of thousands of families and professionals. This includes our weekly Navigator, monthly Navegador, and transition-related ACCESS communications in addition to robust social media platforms.

Youth & Transition Services
Project Possibility brings intensive, direct support to help young adults achieve higher education, employment, and community involvement goals. Youth create a tailored postsecondary school plan that can lead to a career and greater economic self-sufficiency.

High School Launch works in schools with youth at the greatest risk of poor academic and employment prospects. Students learn how to understand their disability, advocate for themselves, and seek the support they need to be successful in school.

Bridges uses training and experiential activities to develop life skills areas essential for postsecondary programs and independent living.

Career Launch provides professional development and technical assistance to help vocational training programs better serve youth with disabilities.

Annual Events

INCLUDEnyc Fair is the city’s largest resource fair of educational, recreational, and service program providers for young people with disabilities. The Fair allows families to meet with representatives from nearly 100 providers on a single day.

Outdoors for Autism creates an engaging afternoon of fun and interaction for children on the autism spectrum. This event brings families together to experience recreational activities in a supportive, welcoming environment.

Disability Symposium is an annual convening on a topic of particular interest to the disability community. During this event, leading experts in the field share their knowledge and engage in conversation with parents, young people, and professionals.

College Is Possible helps college-bound youth with disabilities learn about the college admissions process, and takes them and their parents on a campus tour. Young people meet college representatives and service providers, as well as speak with student advocates.​​​​​​​
INCLUDEnyc has robust federal, state, and city partnerships that support our work with families.
U.S. Department of Education
Parent Training and Information Center Collaborative member for New York City and Long Island, providing free support and information on disability-related issues, rights, and resources. Authorized by the Individuals with Disabilities Education Act (IDEA), Parent Training and Information Centers (PTICs) offer free services to families of children with any known or suspected disability.

Community Parent Resource Center (CPRC), a PTIC in the South Bronx and northern Manhattan, offering direct support and training to families, youth, and organizations primarily in Spanish-speaking communities.

NYS Transition Partnersa Rehabilitation Services Administration (RSA) PTIC lead organization, providing young adults with disabilities and their families with postsecondary education and employment resources.

NYS PROMISE Parent Center for New York Cityas part of a six-year research project designed to determine the effects of financial literacy and benefits support on families who receive Supplemental Security Income.

New York State Department of Education 
Family and Community Engagement (FACE) Center for New York City’s five boroughs promoting meaningful family involvement within the educational system, building collaborative community relationships, and providing information and training about service options and systems for early childhood and school-age children.

New York City Council
Autism Awareness Initiative leading provider, offering direct help, training, and information to families with a child on the autism spectrum.​​​​​​​
Total Revenue

$3.63 million
Total expenses

$3.37 million
2019 Audited Financials
Community is YOU
Thanks. Gracias. 剋剋. ধন্যবাদ. Благодарность .شكراً . Mèsi. Merci. 馬餌’棲棻.
Arabella Advisors
Goldman Sachs Gives
The New York Community Trust
The Taft Foundation
$50,000 - $99,999
Elizabeth and John J. McGuire, Jr.
$25,000 - $49,999
Allianz Foundation for North America
Blanche T. Enders Charitable Trust
The Florence V. Burden Foundation
William Ford
The George Link, Jr. Foundation
Sally Gottesman
J.E. & Z.B. Butler Foundation
Jacob Friedman Charitable Fund
The Joseph H. Flom Foundation
Macquarie Group Foundation
Schneider-Lesser Foundation
Starbucks Foundation
William J. and Dorothy K. 
      O’Neill Foundation
$10,000 - $24,999
American Eagle Outfitters Foundation
The Barker Welfare Foundation
Con Edison
Kenneth Hitchner
Hugoton Foundation
The Hyde and Watson Foundation
John Ben Snow Memorial Trust
Alison and Owen King
Jamie and Howard Klein
Todd Leland
Ellen Miller-Wachtel and Alan Wachtel, M.D.
The Omer Foundation
The Rite Aid Foundation
Julian Salisbury 
Mark Scharfman
The Seth Sprague Educational and Charitable Foundation
Tiger Global Management LLC

View Full Donor List >​​​​​​​
Community BEGINNINGS​​​​​​​
A Tribute to Helene Craner 
INCLUDEnyc Co-founder 

We mourn the loss of our co-founder Helene Craner who advocated tirelessly for children and their families throughout her lifetime. She passionately embodied our vision of love, equity, and access for young people with disabilities. She will be deeply missed. ​​​​​​​

"In the beginning it was all about love.

That simple idea of love for children who were being left behind and denied basic rights kept us going as we searched for funding and for acceptance in New York City’s vast network of social service agencies.
The challenges that motivated us to begin our work: the need for changing attitudes, of overcoming family isolation, of preventing painful exclusion…are still very much there. But I have confidence that the passion I see in the staff today will continue to move our mission forward.

It will always be about love.”

-Helene Craner, 2018 INCLUDE Awards
“The moment you become the parent of a kid with disabilities, you become an activist. INCLUDEnyc is the place where I've been able to articulate that activism and work towards making the world a more accessible, inclusive place.”  
-José, parent and INCLUDEnyc Board Member

Executive Director
Barbara A. Glassman

Jane Heaphy, Deputy Executive Director
Jean Mizutani, Senior Education Specialist

Parent & Family Engagement, Early Childhood
Kpana Kpoto, Senior Family Educator
Kimberly McCoy, Senior Family Educator
Sasha Bueno, Family Educator
Simone Capparelli, Family Educator
Steffany Ruiz, Family Educator

Parent & Family Engagement, School-Age
Elizabeth Golini, Director
Ruth DiRoma, Senior Family Educator
MaryBeth Bergren, Family Educator
Maggie Downham, Family Educator
Colin Montgomery, Family Educator
Julianne Toce, Family Educator

Parent & Family Engagement, Special Projects
Alfonso Guzman, Senior Manager
Diana Biagioli, Family Educator
Johanna Espinoza, Family Educator
Yulissa Garcia, Coordinator

Youth & Transition Services
Mia Greenidge, Manager
Beth Ebert, Youth Educator
Belinda Lin, Youth Educator
Kevin D. Irizarry, Coordinator

Communications & Outreach 
Jennifer Reres, Director
Carly Wolff, Manager
Pia Fouilloux, Coordinator
Adina Farinango, Design Coordinator

Operations & Events
Rich Overton, Senior Manager
Telicia Roopnarine, Operations Associate
Robert Carabay, Operations Associate 
LeeAnna Sierra, Intake Coordinator
Victoria Laudat, Intake Coordinator
Lamar Beeks, Information Assistant

Government & Community Relations
Lori Podvesker, Director

Joe Miloscia, Senior Director
Alena Competello, Manager

Stephen Stern, Senior Director
Eric Pease, Finance Associate
Victoria Garwood Burton, Coordinator

Ellen Miller-Wachtel, Chair
Vice President & Deputy General Counsel, 
Major League Baseball

Jamie H. Klein, Vice President
Former Partner, KPMG

Owen P.J. King, Treasurer
President & CEO, Stonehurst Management

Seth J. Kramer, Secretary
Associate, Goldman Sachs

Laurie Abramowitz
Partner, Arnold & Porter Kaye Scholer 

Alberto Estrella
Director, Evercore

Shon E. Glusky
Partner, Sheppard, Mullin, Richter & Hampton

Marie Hill
Partner, KPMG

Richard Hofstetter
Partner, Frankfurt, Kurnit, Klein & Selz

Howard Luks
Senior Vice President of Partnerships, Eyeota

John J. McGuire, Jr.
Managing Director, Goldman Sachs

Nicole Meade
Nurse Midwife, Spring ObGyn

Heather Mutterperl
Principal, Investcorp

Andrea Raphael
Global Head of Communications and Public Affairs, Värde Partners

José Manuel Simián
Digital Media Strategist

Dan Taylor
Managing Director, Google

As of 3/30/20

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